FAQ

FAQ

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coupons + sampling

do you have any coupons or free samples?

who doesn’t love a little free method? the best way to receive the latest promotions and coupons from method is to sign up for our mailing list. you’ll see a link at the top left of the screen a hyperlink that states “sign up for our sweet newsletter”. simply enter your email address and you’ll be registered. for the record we send out one email a month and don’t sell on our lists to third parties. on Facebook? join us here for up to the minute news/offers and competitions.

ingredients

what is the pH of method products?

the purpose of both cleaning and laundry products are to remove particular types of stains. in your bathroom you will find lime scale whereas you will have to deal with a variety of food stains whilst cleaning plates after dinner. the pH of each cleaning or laundry product is related to the type of stains it has been formulated to remove.

to remove grease stains, for example, on clothing or on a dresser and kitchen sink unit, you need an alkaline solution (to saponify the oil). for this reason laundry liquids and all purpose cleaners have a high pH.

removing lime scale, on the other hand, you need an acidic formula. in general cleaners for bathrooms and toilets have an acidic pH, in order to remove lime scale.

furthermore cleaners for delicate surfaces will have a neutral pH (eg. granite. hand gel wash will also have a more neutral pH to leave your hands feeling loved.

where can I find a list of your ingredients + colourants?

you can find a comprehensive list of all our ingredients on our website click here to see ingredients + colourants. this includes the ingredient chemical name, plus an explanation about the ingredient’s use.

where can I find material safety data sheets (MSDS)?

for specific MSDS forms, please contact our UK office at talkclean@methodproducts.co.uk or call 0207 788 7904 and we will be happy to send you the appropriate sheets.

do you list your ingredients on your bottles?

this has always been a tough one for us. compromise our minimalist design or list our full ingredients on the back of every package? well, our best critics (you) have spoken and overwhelmingly, ingredients it is. we have a list of ingredients on all packaging + if you require a more detailed version, drop us an email at talkclean@methodproducts.co.uk. as always, method is naturally derived, non-hazardous, biodegradable and non-corrosive.

some of your ingredients have changed on your packaging. what's going on?

because we believe in the value of transparency, we changed our product labelling to include the specific scientific names of our ingredients rather than general descriptions. newer method ingredient lists will use terms like ‘decyl gluoside’, rather than ‘coconut oil-derived biodegradable surfactant’.

each ingredient in a method product has been rigorously assessed by the EPEA for health + environmental safety. we hope this change arms you with the ability to make more informed decisions about what you use on your body and in your home. you can find a comprehensive list of method ingredients on our ingredient page.

do your products ever expire?

eventually yes, all of our products have about a two and a half year shelf life before you’ll begin to see colour and/or fragrance changes in the formula.

are method's fragrances natural or synthetic?

method fragrances contain both natural essential oils and synthetic components. at method, we work closely with our fragrance houses to develop innovative aromatic experiences that exceed the strict internal health and environmental standards we have for all of our ingredients. in the development of a fragrance, like any other component of a product, the materials must be healthy in all respects – for people and pets, for the homes in which they are used, and in the environment. any material that is used in a method fragrance must meet this minimum to even be considered as a formulation component. specifically, all fragrance materials must be shown to be non-irritating, non-toxic and non-allergenic, and must be fully biodegradable.

our fragrance blends contain both essential oils from natural sources and complementary components that are man-made. the essential oils are selected to best capture the essence of natural scents, while the man-made materials are selected to deliver the broadest possible palette of aromas by enhancing or complementing the natural oils. materials from either origin are healthy, environmentally friendly and have been responsibly produced.

to support our fragrance development process, method uses an independent environmental research institute (www.epea.com) to identify the optimal fragrance materials.

why does method use dyes in its products?

at method, we think cleaning should be fun, not boring. we love colours, so we use dyes that are safe and environmentally friendly. we use FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven to be safe and effective. we have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. in products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colours found in method products. these dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colours (chromaphores) in a matrix, making them non-particulate.

to certify environmental and human safety, method uses an independent, third party testing partner, the EPEA (www.epea.com & www.braungart.com). testing includes factors such as biodegradability and non-toxicity.

what kind of dyes does method use?

method uses FD&C and D&C approved dyes, comprised of both natural and synthetic components, which have been proven safe and effective. method’s independent 3rd party testing partner, EPEA has tested each method dye for environmental & human health safety, including factors such as biodegradability & non-toxicity.

we have chosen to use these particular dyes because they have been certified as non-toxic, non-carcinogenic and safe on surfaces. in products for use on surfaces other than skin, we use polymeric dyes, which produce the vivid colours found in method ‘s products. these dyes also reduce the potential for staining and/or discoloration of sensitive surfaces by encapsulating the colours (chromaphores) in a matrix, making them non-particulate. the problem with other colorants, including most natural dyes, is that they promote microbial growth in formulas, have trouble stabilising (the result being that they fade more quickly) and are often more likely to stain surfaces.

is method organic?

no, method products are not organic.

we find that there are other more relevant terms to describe healthy cleaning products, terms that directly address both the health and environmental benefits of using them. we formulate all of our products to be non-toxic and biodegradable. we use high percentages of naturally derived ingredients and ensure that they are sourced from preferred sources whenever possible. we find that focusing on these characteristics best describes the products’ traits, rather than focusing solely on the agricultural practices used to produce the ingredients.

do you use any GMOs in your products?

accounting for the source and production processes of method’s materials and ingredients is an important aspect of finding the best materials to use in our products, and to be able to fully account the effects of their production.

in this vein, method never sources GMO materials for its products, and can be confident that no GMO material makes its way into our finished products. in some instances, specifically assured GMO-free materials are impossible to find, for example in broad market commodities such as the corn used to make polylactic acid (PLA), a compostable bioplastic used in some of our products. we use materials like this without the specific assurance of GMO-free only if the upside of the usage outweighs the lack of knowledge. in the case of the PLA sweeping cloths, these are a great chance to change the game of how sweeping cloths are made from single use, disposable and synthetic materials to a renewable and compostable alternative, so the benefit outweighed the lack of assurance.

in instances such as this, the ideal solution is to obtain the specific assurances from smaller and well understood supplies. in palm and coconut oil for example (both typically non-GMO), we are working with smaller suppliers to find sources of each that can be used in the production of our surfactants. this is not to address a specific problem in the current supply, but to be able to better understand the full lifecycle implications of its production.

in the case of PLA and other possibly GMO-produced materials, we have the final assurance that the production methods used to process the materials will eliminate any active genetic material. this means that no GMOs will be present in the final products, and will thus not be distributed in the environment in their usage.

does method contain ammonia?

no. we think ammonia is a dirty ingredient and do not use it in any of our products.

does method contain casein?

no, method products do not contain casein.

does method contain gluten?

all of method’s products are 100% gluten-free and safe for those with coeliac disease.

does method contain ethylene glycol butyl ether or EGBE?

absolutely not. method is EGBE-free.

does method contain phthalates?

no. we specifically exclude phthalates from our formulas. we also choose packaging materials that do not contain phthalates. so you can be sure that none of these sneaky chemicals will find their way into your home from any of our products.

does method contain bleach?

absolutely not. there is no bleach or chlorine in any of our products. we think bleach is a dirty ingredient, and we’re totally against dirty.

does method make a bleach alternative?

no, we have not yet found a bleach alternative product that meets our health and environmental standard. if you are looking for a non-toxic way to whiten your whites, try hydrogen peroxide.

what is your laundry liquid made from?

a whole mix of great stuff to get your clothes clean. specifically, plant-based + biodegradable surfactant blend, corn-derived solvents, vegetable glycerin, enzyme blend, non-toxic solvent, biodegradable polyester, calcium chloride, biodegradable brightening agent, antioxidant, glycerine carbonate, fragrance oil blend, purified water.

does method contain optical brighteners?

method uses a brightening agent in our laundry liquid to improve performance, particularly for white laundry. our external materials review partner, EPEA, completed a comprehensive environmental and toxicological assessment of the ingredient and deemed it safe: non-toxic to people, not irritating to skin, not carcinogenic, not accumulative in the environment and biodegradable. the ingredient is made from synthetic materials, which is not preferable due to their lack of renewability, but since its safety is well established and use level is minimal (under 0.05%), we are confident using it until a renewable alternative is developed.

does method contain parabens?

no. method doesn’t contain any parabens. they are on our dirty ingredients list and therefore are never considered as formulation ingredients.

does method contain triclosan?

no, none of method’s products contain triclosan, which is on our dirty ingredients list and therefore would never be considered as a formulation ingredient.

does method contain sodium lauryl sulfate (SLS)?

yes, we do in fact use this particular ingredient, which is derived from coconut oil and used for its lathering and efficacy properties, in a number of our products at minute levels.

there has been some controversy over SLS being carcinogenic. SLS is a safe ingredient and has not been classified as a known, probable or even suspected carcinogen by either the International Agency for Research on Cancer (www.iarc.fr) or the American Cancer Society (www.cancer.org). the ACS has actually gone so far as to issue a statement to this effect. while the carcinogen concern is completely unfounded, SLS can in fact be a moderate skin and eye irritant when used in high concentrations and un-buffered. method only uses SLS in our formulations at sufficiently low concentrations so that any irritation concern is irrelevant.

when deciding to use Sodium Lauryl Sulfate in some of our formulations, method did a complete assessment of the environmental and health aspects of this ingredient, including tests for toxicity and biodegradability. this was done in cooperation with the EPEA, an independent environmental research institute led by Dr. Michael Braungart, author of the landmark text Cradle to Cradle. their findings showed SLS to be altogether safe in its intended usage, non-toxic, non-carcinogenic and environmentally preferable.

does method contain cocamide DEA?

method uses cocamide DEA in some of its products.

some concerns regarding the health of cocamide DEA result from the possible formation of nitrosamines. these nitrosamines only result from the presence of an unreacted ingredient, DEA, used during the manufacturing process. method sources the highest quality cocamide DEA to eliminate the presence of the free DEA, and then tests its products at various stages to confirm that no nitrosamines are present.

historical testing has shown that no detectable amount (under 50 parts per billion) has ever been found in method products.

does method contain phosphates?

absolutely not. method is 100% phosphate-free.

does method contain any animal by-products?

no, all method products are vegan and cruelty-free.

where does method source its palm oil from?

palm oil can no doubt have very negative effects in its sourcing. deforestation, with the implied biodiversity losses, erosion, and loss of traditional existences is something we want to keep as far away as possible from our business, and source only ingredients from sustainable sources.

we are working to ensure the environmental quality of the palm that method sources in two ways. first, we are choosing to work only with suppliers that are part of the RSPO – the Roundtable for Sustainable Palm Oil – all of which have assurances of their plantations and practices not contributing to deforestation. second, we are working to source a method stock of sustainably produced palm oil from a producer in the Americas, where we have much greater awareness of the production techniques than with oil coming from largely anonymous suppliers on the other side of the world. the palm oil (or palm kernel oil or coconut oil, depending on the application) that we’d source from the sustainable producer would then be used in a variety of method products.

does method contain nuts or nut oils?

method cleaning products do not contain nut oils, but a few of our cleaners do contain surfactants derived from coconut. it appears that even when ingested, coconut (and coconut oils) are less likely to cause a reaction. the good news is that we took nut allergies into account when formulating our fragrances, as well; therefore, the almond scent in the furniture and floor cleaners is derived from a synthetic oil. as always, if you have severe nut allergies, please always check with a doctor first.

method as a company

can i buy your products in ireland?

consumers can purchase online at the following retailers: biggreensmile.com + homecareessentials.co.uk. alternatively you can go into or call a local independent health food store and ask whether their wholesalers stock method, you might be able to order some through them but this could take up to 6-8 weeks.

if you are looking for larger volumes glana in county wexford may be able to help whilst musgraves can be found across Ireland, they are perfect if you are a cleaner or require larger batches.

what is method's mission statement?

to pioneer and cleaner clean + inspire a happy and healthy home revolution.

what is the relationship between method and Ecover?

in September 2012, method and Ecover joined forces to create the world’s largest green cleaning company. while method was fully acquired by Ecover, the approach to integrate the brands is more like a merger – working collaboratively to create innovative and deeply sustainable green cleaning products.

where can i find out about working at method?

we’re always happy to hear from bright people with interesting backgrounds who are keen to join the people against dirty – feel free to drop us a line with your CV to talkclean@methodproducts.co.uk

is method environmentally friendly/green?

definitely. we have a whole group of formulators, engineers and scientists that keep method products their greenest. we call them our “greenskeepers.” they:

• assess all of the ingredients in our formulations to guarantee that they are good for the environment, and safe for people and pets.

• ensure method’s final products are biodegradable, non-toxic and safe for river and marine life.

• conduct external testing based on international standards for biodegradability and non-toxicity of our products

• constantly seek ways to make products with no compromises in environmental performance or efficacy.

if they can’t find a way to make a product work well and be healthy, we won’t make it. It’s as simple as that.

is method non-toxic?

method cleaning products are ‘non-toxic’ under normal usage conditions, do not give off harmful vapours and are safe for use around children, pets and women who are pregnant. all ingredients in our cleaning products are carefully screened before consideration as a formulation ingredient to make sure they contribute to an effective cleaning process without presenting any possibility of harm to the user when used as directed.

where is method made?

production of method’s products is split across our clean, green factories in Belgium, France and the US with the large majority of UK products being produced in europe.

is method tested on animals?

never. method is 100% cruelty-free, has never tested its products nor their ingredients on animals and does not endorse, request nor commission any animal testing on our behalf.

method works with our suppliers to ensure that no animal testing ever be done in the development of ingredients for our products. some suppliers of the more commonly used ingredients in cleaning and personal care products have been in production for over 50 years, and have performed animal testing in this time. method does not solicit, endorse, nor encourage animal testing from its suppliers; however, we bare no effect on testing done prior to our existence. given that the vast majority of regulatory agencies in the world have historically preferred animal testing to gauge the safety of materials, the number of possible ingredients that have been animal tested at some point in their history is huge.

method has a forward-looking approach to making animal testing obsolete. we obtain statements from our suppliers that no testing is done on our behalf, and have lobbied to gain acceptance for our non-animal product testing protocols from various regulatory agencies, consumers, and others. for our product safety testing we use in-vitro (non-animal), simulated skin and eye irritation tests.

these efforts were part of the reason PETA named our two co-founders, Adam Lowry and Eric Ryan, people of the year for 2006 for their leadership in cruelty-free business practices and gave method a ‘proggy’ award that same year.

who can i contact about your website?

got input? we’d love to hear it. found an error? problem? suggestion? that too. please send any issues with our site to talkclean@methodproducts.co.uk and it will be forwarded to the appropriate contact.

product usage + packaging

i cannot get my hand wash pump to work. help.

our hand wash pumps are different than others on the market in that they do not lift up and release. for best results, first ensure that the dispenser is screwed on tightly to the bottle (otherwise the nozzle will simply spin), turn the nozzle clockwise and then press down to dispense.

do i need to rinse surfaces after using method?

no. method spray cleaners and wipes are non-toxic and safe for food prep surfaces. no rinsing required. check out the full range of cleaners here.

have you guys thought about refills?

of course we have. we have refill products for laundry liquid, washing-up liquid and hand wash so check them out…

are the method cleaning wipes compostable?

method cleaning wipes were designed with composting in mind. you can put them out with the peelings and tea bags, or throw them in the big bin safe in the knowledge they’re biodegradable.

is your laundry liquid bottle recyclable?

yes, the bottle is recyclable (#2, HDPE) and while the pump and the shrink sleeve label are made from recyclable materials, check with your local council to see if what types of plastic are recycled in your area.

how do you open and start the pump on your laundry liquid?

grasp the bottle. turn the squirt nozzle on the pump top anti-clockwise (looking from the top) one turn. it should pop up to be ready for use. it will take 2 or 3 pump strokes to prime (that’s engineering speak for product flowing and ready to use).

how is it that such a little bit of your laundry detergent?

we redesigned laundry liquid so it works in a whole new way. getting your clothes clean requires cleaning agents (aka surfactants). surfactants bond to dirt and stains in the wash, lifting them up to be carried away by water.

traditional liquid’s cleaning agents are on the inside and water is on the outside.

• for these cleaning agents to work, they have to break open to release the surfactants

• this requires agitation and time… and is a little hit-or-miss… not all surfactants break through which means you use (and waste) more liquid than you really need

our SmartClean Technology™ formula is designed to be inside-out with cleaning agents outside, water inside.

• this allows cleaning agents to get to work right away – once released into the wash, they’re like magnets immediately drawn to dirt and stains, so there’s less agitation and time required for contact.

unlike traditional liquid, more of our cleaning agents are used, that’s why you can use so much less and still get a great clean.

how do I get all of the product out? I'm having trouble getting my dispenser to empty all the way.

align squirt nozzle to pickup tube at the bottom of the package (look for pink dot) so it will reach the bottom of the liquid when you get to the end of the product (tilt bottle, as needed).

can i buy method in bulk or industrial sizes

we don’t currently sell in industrial sizes. if you would like a list of wholesalers where you can purchase our products by the case please check out the ‘where to buy’ section. if you prefer to order in smaller amounts, check out Amazon.co.uk. there you can order some our products – like our all purpose cleaner and hand wash – by the case. in the meantime, thank you so much for your interest in method. we’re actively working to provide better wholesale options for our consumers in the future.

which types of flooring can i use method floor cleaners on?

method has two floor cleaners. the all floor cleaner in lemon + ginger fragrance and the wood floor cleaner in almond fragrance. the all floor cleaner is suitable for sealed hard floors such as tiles, stone + laminate and the wood floor cleaner is suitable for sealed hardwood floors. as long as the floor is sealed, you can use method floor cleaner however we would always recommend that you try on an inconspicuous area first and if in doubt, contact the manufacturer.

 

safety + allergies

hey there's something new on some of your products? what are those warning signs?

there’s nothing to be concerned about. the new symbols are down to a new legislation from the European Union + the United Nations that’s designed to make sure you (the important people) have consistent, simple + easy to understand information about the chemicals found in the products you buy. basically, it has lowered the threshold for levels of certain ingredients that need extra information on how to handle them safely which means that they have to be labelled clearly. the new warnings refer to some hopefully unlikely scenarios, like getting some super concentrated product in your eye. all our ingredients are safe + should not cause any irritation if used as stated on the label. as with all new things, we know this can be a bit confusing so if you want any more information, to ask us some questions or just for a chat, don’t forget you can always ring us on 0207 788 7904 or drop us an email on talkclean@methodproducts.co.uk.

are method products safe for septic tanks?

yes, all method products are safe for septic tanks, as all of the ingredients are readily biodegradable. method contains no phosphates, hydrocarbons or other septic-problem chemicals.

is method safe to use around pets?

method is safe to use around pets and on surfaces with which your animal may come in contact. method is not dangerous if it comes in contact with pets’ skin or fur but you should wipe excess amounts off the skin or fur with water. if swallowed by a pet,  call your vet immediately.

is the method bathroom cleaner safe on acrylic or fibreglass?

yes, method’s bathroom cleaner is in fact safe to use on acrylic and/or fibreglass as directed on the labels.

as with all of our cleaners, the bathroom cleaner spray is naturally derived, non-toxic and non-corrosive. as a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.

is the method daily shower cleaner safe on granite or marble?

yes, method’s daily shower cleaner is in fact safe to use on granite and/or marble, provided that the stones are sealed.

as with all of our cleaners, the shower spray is naturally derived, non-toxic and non-corrosive, meaning it will not damage, dry out or corrode common household surfaces. as a general precaution, we always recommend testing a small, inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about.

is the method bathroom cleaner safe on stone surfaces?

we have recently changed our bathroom cleaner to a brand NEW + IMPROVED version with super limescale removing properties as well as boosted soap scum removal + gloss retention. this new formula has a lower pH and is therefore no longer suitable for use on granite, marble or natural stone. it is still suitable for tiles, taps, tops, tubs + other bathroom surfaces. as always, we advise to test in an inconspicuous area first when dealing with unsealed stone, painted or unfinished wood or any other surface you are particularly concerned about

is method safe for people with allergies?

method is generally a good option for people with allergies and chemical sensitivities, although everyone’s chemistry varies.

if you have chemical sensitivities, we recommend testing a very small amount of method first before using the product throughout your home.

is method safe for people with asthma?

method does not give off harmful vapours and should not cause or heighten the effects of asthma. if you are sensitive to fragrances, we strongly recommend testing a small amount of method before use.

is method safe to use around children?

yes. surfaces cleaned with method, including high chairs and/or bathtubs, are absolutely safe for contact by children. method does not leave behind any toxic or harmful fumes or residues, as it does not contain hazardous ingredients.

like all cleaning formulas, method should not be ingested. prolonged exposure to the skin may cause minor irritation and should simply be washed off with water. if method gets in the eyes, it may cause slight irritation, which should be treated by flushing the eyes thoroughly with water. if one of our products is swallowed, consult your doctor if you feel unwell. if one of our ultra concentrated products, such as method laundry liquid, is swallowed, call your doctor or NHS Direct immediately with the product information available. you can contact NHS Direct on 111.

is method safe to ingest?

like all cleaning formulas, method should not be ingested. if one of our products is swallowed, consult your doctor if you feel unwell. if one of our ultra concentrated products, such as method laundry liquid, is swallowed, call your doctor or NHS Direct immediately with the product information available. you can contact NHS Direct on 111.

website, newsletter + people against dirty

how can i receive news + fun stuff from method?

join our mailing list of course. we love welcoming new people against dirty so sign up using the form at the bottom of the page, and you’ll receive exciting news, sneak peeks, insider info and much more to meet your cleaner clean needs.

how can i unsubscribe from method's mailing list?

want to clean up your inbox? we get that. but we’re sorry to see you go. you can unsubscribe in one of two ways: either click on the unsubscribe link at the bottom of any of our method emails or write to talkclean@methodproducts.co.uk. please state that you would like to unsubscribe from our list and include the email address you’d like to have removed from our database. method never sends unsolicited emails or shares our database with other companies.

how do i change my information for the mailing list?

drop us an email on talkclean@methodproducts.co.uk and we’ll amend your information for you.

how does method collect email addresses?

method respects your privacy. we never send unsolicited emails and we never buy distribution lists. names in our database are collected in one of two ways:

1. via the signup form at methodproducts.co.uk
2. through names collected from people who have signed up at events we’ve attended or entered competitions

method employs a double opt-in procedure for all new email signups to certify that people who have signed up under an email address are indeed owners of that address.

if you think your name has been added to our list accidentally, please contact us at talkclean@methodproducts.co.uk and we will remove your name from our list. be sure to include the email address you’d like to have removed from our database.